Shipping Policy
At Valenza Fashion, we are committed to delivering a seamless and reliable shopping experience. Below you’ll find important details regarding our shipping process and timeframes.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and public holidays) after payment is received. You will receive a confirmation email once your order is on its way.
Estimated Delivery Times
We offer worldwide shipping. Estimated delivery times vary by region:
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United States & Canada: 7–15 business days
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United Kingdom & Europe: 7–15 business days
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Australia & New Zealand: 10–20 business days
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Other International Destinations: 10–25 business days
Please note that delivery times are estimates and may vary due to customs, shipping delays, or other unforeseen circumstances.
Tracking Information
Once your order has been shipped, a tracking number will be provided via email. Please allow up to 72 hours for tracking information to become available.
If you haven't received tracking details after 5 business days, feel free to contact us through our Contact Page.
Customs & Duties
International orders may be subject to customs duties or import taxes upon arrival in your country. These charges are not included in the purchase price and are the customer’s responsibility. We recommend checking with your local customs office for further information.
Lost, Delayed, or Stolen Packages
Valenza Fashion is not liable for delays caused by shipping carriers, customs processing, or events beyond our control. We are not responsible for lost or stolen packages after confirmed delivery. Please contact the courier service directly for assistance in such cases.
Delivery Address Errors
Please ensure your shipping address is complete and accurate. We are not responsible for packages returned or lost due to incorrect or incomplete addresses provided at checkout.